FAQ
Q: HOW CAN I CHANGE MY SHIPPING ADDRESS?
Ans: By default, the last used shipping address will be saved into your OilCo account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to. Also you will need to login to add or modify your shipping address.
Q: HOW DO I SIGN UP FOR MY ACCOUNT?
Ans: The activation process is as straightforward as it gets. Simply navigate to our Sign Up portal, where you will be able to sign up using phone number. It also allows for a new account to be created from scratch with your email of choice.
Q: DO I LOGIN WITH MY FACEBOOK OR GMAIL?
Ans: No.
Q: HOW CAN I TRACK MY ORDER ?
Ans: You may login to your user profile and navigate to the "My Orders" section for an instant feedback regarding the shipping status of your order(s).
Q: HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
Ans: After logging into your account, go to your order history. Here, you will be able to cancel your order. Also you can call us to cancel your order.
Q: HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE ?
Ans: We have Same Day Delivery & Standard Delivery. Within Dhaka city it will take maximum 36 hours long if it is in stock. If the product pre-order then it will take maximum 15-20 days to be imported and delivered. For pre-order you must pay 50% advance of the total amount. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
Q: How much is the delivery fee?
Ans: We have a set of delivery options that you can choose from.
• Same-day Delivery (inside Dhaka Metropolitan) - 150tk
• Standard Delivery (Inside Dhaka Metropolitan) - 35tk
For purchases over BDT 6000, the delivery fee will be waived.
• Outside Dhaka Metropolitan Courier - 150tk
For purchases over BDT 3000, the Outside Dhaka Metropolitan Courier fee will be waived.
For addresses outside of Dhaka Metro, the price range would be ONLY be valid for weight up to 10 kilograms*.
Q: How does OilCo ensure authenticity of my product?
Ans: We receive all our products from their corresponding authorized distributors. However, for the sake of double checking, each product that we receive goes through extensive screening and a three step quality assurance process. First we check for any visible defects on the product and its packaging. Secondly, we compare and contrast the product against information that is available to us, to further verify the authenticity. Thirdly, after final validation of the product, we apply OilCo’s seal of quality assurance which ensures that you will get your money’s worth.
Q: HOW DO YOU SHIP MY ORDERS?
Ans: We will ship your order with our own Delivery Team/fleet.
Q: WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)?
Ans: We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at OilCō.bangladesh@gmail.com (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at OilCō.bangladesh@gmail.com
2. In the event of lost mail, we will try to locate the delivery team in Signpost and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
Q: WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/ EXPIRED/ WRONG SAMPLE/ MISSING SAMPLES?
Ans: We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at OilCō.bangladesh@gmail.com (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event that the sample you've received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
2. In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.
3. In the event that you've received the wrong sample, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we'll re-send the correct sample to you at no cost, subject to availability.
4. In the event you've received your order with a missing sample, we will require you to email us a clear photo proof of your D.O (Delivery Order) to OilCō.bangladesh@gmail.com and after which, kindly give us a call at (+88) 01936-276-182 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.