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Delivery and Return Policy

All potential returns must be reported within 24 hours from when the order will be received. The products must be in impeccable condition, with all the seals and packaging accessories unopened & untouched.

If the return request is accepted by Oilco, then the client will have to pay the delivery fee plus the difference (if any) for the new product that will be shipped to them.

Order Cancellations

Orders placed online with the instant delivery option have to be cancelled via phone within 15 minutes from when the order will be placed. For orders placed with other shipping options, cancellation needs to be confirmed within 1 hour. Oilco reserves the right to deny any cancellations that are deemed tardy.

Returns

To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases][include any that are applicable]. These items are not eligible for return, refund or exchange.

Shipping Terms

For Instant Delivery Option, a turnaround time of 3-4 hours will be guaranteed.

Same-day Delivery has a turnaround time of 24 hours.

Standard Delivery has a turnaround time of 3-4 days. We do not guarantee any deadlines for standard delivery orders.

To initiate a return, please email us at OilCō.bangladesh@gmail.com. We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at House 36 Road 09, Nikunja-1 Dhaka - 1229.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.